Account Deletion
How to delete your Cruzen Campers member account, and what happens when you do.
How to delete your account
The quickest way is in the Cruzen Campers app: open the Account screen, choose Delete My Account, and confirm with your password. Deletion is immediate.
You can also request deletion without the app by emailing info@cruzencampers.com from the email address on your account, with the subject line “Account Deletion Request”. We'll confirm and process your request promptly.
What is deleted
When your account is deleted, your personal information is permanently removed from your member record: your name, email address, and phone number. Your login is disabled everywhere, and you are signed out of all devices. This cannot be undone.
What is retained, and why
Booking, payment, and voucher transaction records are retained in anonymised form, no longer linked to your personal details. New Zealand law requires businesses to keep financial and tax records for a period of years, and these records also protect you as proof of past transactions. They contain no personal information after deletion.
If you have an upcoming trip or an active voucher
To protect your prepaid holiday, accounts with an active voucher or an upcoming booking cannot be deleted automatically. Please contact info@cruzencampers.com first so we can resolve your booking or voucher with you, and then close your account.