🔒 Cruzen Campers Privacy Policy (Updated for Cruzen Holidays Club & NFT Membership)

1. Overview

Your privacy is important to us. This policy explains what personal information Cruzen Campers Ltd (“Cruzen Campers,” “we,” “our,” or “us”) collects, how we store and use it, how you can access and correct it, and when we may share it with others.

If you have any questions or feedback about this policy, please contact us at:
📧 hello@cruzencampers.com
📬 Cruzen Campers, P.O. Box 5064, Mt Maunganui, New Zealand 3116
📞 +64 274 827 129

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2. Introduction

Cruzen Campers operates the Cruzen Holidays Club, a 5-year prepaid campervan membership programme verified by NFT digital passes.
To provide our services and maintain safe and secure operations, we collect, store, and process certain personal information.
We only collect information where it is reasonably necessary to deliver our services, comply with legal obligations, or improve your experience.

When you use our website, app, or membership services, you accept this Privacy Policy and consent to the collection and use of your information as described here.
By providing information on behalf of others (e.g., family or travel companions), you confirm you are authorised to do so.

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3. Definitions

“You” refers to a Cruzen Campers customer, member, website visitor, or NFT holder, including anyone travelling under a membership booking.
“Personal information” means identifiable data about you such as your name, date of birth, contact details, driver’s licence, passport, country of residence, payment information, and travel preferences.
“NFT” means the digital membership pass used to confirm your Cruzen Holidays Club entitlement and booking rights.

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4. Why We Collect Personal Information

We collect and use your personal information to:

• Manage your Cruzen Holidays Club membership and bookings.

• Verify your NFT membership through our partner platforms (e.g., Unlock, Crossmint).

• Communicate with you about bookings, travel support, and membership updates.

• Maintain safety and compliance for all vehicles, members, and staff.

• Provide customer service, respond to enquiries, and resolve claims.

• Send optional marketing updates, offers, or newsletters (you can unsubscribe anytime).

• Improve our website, mobile app, and member experience through analytics.

• Meet legal, insurance, and accounting requirements.

If you do not provide requested information, we may not be able to deliver some or all services to you.

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5. How We Collect Information

We may collect personal information in the following ways:

• Directly from you — when you join the club, make a booking, or contact us.

• From your digital membership token (NFT) — when you verify ownership via Unlock, Crossmint, or similar platforms (we never see or store your private keys or seed phrases).

• Website and app usage — via cookies or analytics tools (see our Cookie Policy for details).

• Through trusted third parties such as payment processors, insurers, or marketing partners.

• Public sources such as social media or public review sites (for customer feedback and improvement).

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6. How We Use Your Information

We may use your personal information to:

• Confirm and manage bookings.

• Verify membership token validity and wallet connection.

• Communicate with you about your account or travel.

• Process payments, refunds, and security deposits.

• Provide updates about Cruzen Campers and the Cruzen Holidays Club.

• Carry out research, surveys, or market analysis (with your consent).

• Detect and prevent fraud or unsafe conduct.

• Fulfil our legal or regulatory obligations (including insurance and vehicle compliance).

We will not sell or rent your personal information to third parties.

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7. Sharing Information with Third Parties

We may share limited data with trusted partners who help us operate our services. These include:

All third-party providers are expected to comply with the New Zealand Privacy Act 2020, GDPR, and other applicable laws.

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8. Data Storage & Security

We store your information securely on encrypted servers located in New Zealand or other approved jurisdictions.
Access to your personal data is limited to authorised Cruzen Campers staff or service providers who require it to perform their duties.
We retain your information only as long as necessary to meet legal, contractual, or operational requirements.
After this period, we take reasonable steps to delete or anonymise the data.

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9. Your Rights

You have the right to:

• Access and request a copy of the information we hold about you.

• Request correction or deletion of inaccurate or outdated data.

• Withdraw consent to receive marketing messages.

• Ask us to limit or stop processing your information in certain situations.

To exercise these rights, email hello@cruzencampers.com.
We may ask for proof of identity before processing your request.

If you believe your data has been mishandled, you can contact the Office of the Privacy Commissioner (NZ) at www.privacy.org.nz.

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10. NFT and Wallet Privacy

Your wallet address may be used as a digital identifier to verify your membership but is not linked to your personal identity unless you choose to provide that information.
Cruzen Campers does not access or store your wallet’s private keys, seed phrases, or other digital assets.
Transactions are handled securely by external providers under their own privacy terms.

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11. How to Access & Control Your Information

To update, correct, or delete your personal data, please contact us at:
📧 hello@cruzencampers.com
We aim to respond to all privacy-related enquiries within 10 working days.

You can also manage cookies and tracking preferences via your browser settings (see our Cookie Policy).

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12. Privacy Officer

Our designated Privacy Officer is responsible for ensuring compliance with this policy.
📧 hello@cruzencampers.com
📬 Cruzen Campers, P.O. Box 5064, Mt Maunganui 3116, New Zealand
📞 +64 274 827 129

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13. Changes to This Policy

We may amend this Privacy Policy from time to time to reflect service updates or legal changes.
The latest version will always be available at www.cruzencampers.com.

Last updated: [Insert Date]

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✅ Key Additions Summary

• Added references to NFT-based membership verification (Unlock / Crossmint).

• Updated for NZ Privacy Act 2020 & GDPR compliance.

• Added wallet-privacy and blockchain-data safeguards.

• Simplified contact and complaint details.

• Modernised tone for Cruzen Holidays Club.