Frequently Asked Questions

If you find your question isn’t listed on this page, please go to our contact page and ask us there

How do I pick up my Cruzen Campers vehicle?

If you’re arriving at Auckland airport, the Cruzen Campers shuttle can pick you up and take you from the airport to our branch to pick up your vehicle.

When you get there, give us a call on +64 9 2757911 or 0274827129 and we’ll come by and pick you up.

What are the driver's licence requirements?

Cruzen Campers accepts drivers 21 years and over who hold:

A Full Driver’s Licence in English

A Restricted NZ Licence or Australian Green P (P2) Licence. Please check our Terms and Conditions for more information.

NB: Unfortunately, we do not accept Learners Licence’s or any probationary Licences, including a Red P Plate or a P1 Licence.

If the Licence is not in English then you will need an International Driver Permit or a Certified Translation of your Driver’s Licence. This must accompany the original home country Driver’s Licence.

Where can I camp in New Zealand?

We want to show you the best camping spots throughout New Zealand, so we’ve found this comprehensive camping app by CamperMate.

This interactive map shows almost every free and paid camping facility in New Zealand and provides extensive information about each location.

Download the app for your device

We suggest staying in New Zealand’s awesome and well equipped Holiday Parks or Department of Conservation campgrounds. There are also plenty of areas around the country to camp, just make sure where you park is one of the designated sites.

What is the minimum hire period?

The minimum hire period changes depending on many factors, including time of year, type of vehicle and customer demand level.

 

How do I make changes to my booking?

To make changes to your booking (including extending your hire period), you will need to contact us by phone on +64 274827129 or email (reservation@cruzencampers.com)

Please note that any changes are subject to availability and approval by Cruzen Campers. Rates may also be re-calculated at the time of the amendment.

 

What extra hire items are available in New Zealand?

 

ItemPer Day PriceMax Price
Camping Chair$1$15
Camping Table$3.50$40
Solar Shower$2.00$25
Fleece Blanket$1.50$20

 

Potential packages:

 

PackageItemsPer Day PriceMax Price
Camping Package Camping Chair and Table$4$40
Shower PackageCamping Chair and Table and Solar Shower$5$70
Winter Package Camping Chair and Table, Solar Shower, Fleece Blanket$6$85
Winter Package 2Camping Chair and Table, Fleece Blanket$4$40
Winter Package 3Solar Shower and Fleece Blanket$2.50$35

 

How do I drop off my vehicle after hours?

For after-hours drop-offs outside of our usual hours of operation, please contact (ph. +64 27 4 827 129 ) 24 hours before drop off.

 

How do I add an additional driver?

Adding an additional driver to your booking allows you to split the driving so you can spend more time staring out the window at the stunning New Zealand scenery!

Any additional drivers MUST be present at the branch upon collection of the vehicle.

Additional drivers are $2 per day, per driver. We keep this low for you as an additional driver, because it makes for safer driving.

Please note, as per our excess reduction rules, all drivers must be named on the rental agreement to be covered.

Do I have to pay a deposit to hire from Cruzen Campers?

When you hire your wheels from Cruzen Campers, you have two options.

  1. Pay a 20% deposit at the time of booking to hold your vehicle for the big trip and pay the rest on collection.
  2. Pay in full at the time of booking, one less thing to worry about on collection and gets you on the road faster!
Are there additional charges if I pay by credit card?

Yes. A 2% fee applies for Visa and Mastercard.

 

What are Cruzen Campers cancellation fees?

We know that some things are out of your control and you may need to cancel your booking. Here are our cancellations terms:

If cancelling prior to 22 days from pick-up date – a full refund of the deposit will be made (not including any credit card fees).

If cancelling between 1-21 days prior to pick up date – your 20% deposit is non-refundable.

If you cancel on the day of pick up, or if you don’t arrive to pick up your vehicle – the full booking cost is applicable and payment is non-refundable.

Will I be charged for the kilometres I drive?

No! Your hire includes unlimited kilometres meaning you can go wherever the road takes you!

 

Is there a shuttle from Auckland Airport to Cruzen Campers?

Yes! We offer a free Airport shuttle service from the Auckland Airport to our nearby Cruzen Campers Customer Centre.

 

Where are the Cruzen Campers branches located in New Zealand?

Near Auckland Airport.

 

Freedom Camping in New Zealand

Freedom Camping (camping in public places) is a great option for self-contained vehicles, as there are many designated sites around New Zealand. If your vehicle has a blue self-contained sticker displayed and you decide to Freedom Camp, you must ensure you are close to public toilets and take extra care to clear your site of any rubbish and other waste before leaving. It’s called being a tidy kiwi.

New Zealanders (or kiwis, as we’re called) are very passionate about keeping our country beautiful. People found to be abusing the environment are likely to come across a very unfriendly welcome and potentially face a hefty fine.

For more information visit the Freedom Camping page here.

Where can I go in my vehicle?

When you hire any vehicle from Cruzen Campers in New Zealand, you have unlimited kilometres (miles!). This means you can explore from Cape Reinga at the top of the North Island to Invercargill on the South Island – and almost anywhere in-between!

When exploring, please keep to the roads. Driving in off-road conditions, including fire trails, beaches, sand, tracks, fields or paddocks, is not permitted.

If, damage is incurred or towing is required while driving in these out of bounds areas, the customer will be liable for all costs. The only exception to this is a reasonable use of access roads to recognised commercial campgrounds.

How do I book a ferry between the North & the South Island?

Booking and travelling on the Interislander is super easy, as it’s a vehicle and passenger ferry linking the North & South Islands of New Zealand. It crosses the Cook Strait between Wellington and Picton in both directions.

There’s no need to unpack and repack your car, simply drive your Cruzen Campers vehicle onto the ferry and sit back and enjoy the 3-hour cruise. Upon arrival at your destination, you can drive off the boat and carry on with your adventure!

Bookings can be made at the same time you are booking a vehicle online, or by calling free-call reservations number (0800 802 802). It is strongly recommended you make a booking in advance of the date, particularly in peak season (November to March).

For pricing, please see this page.

For more information about the service, head to the Interislander website.

What GPS devices are available?

TBA

How do I pick up my vehicle after hours?

For after hours pickups that occur outside of our usual hours of operation, please contact +64 27 4 827 129 or email (reservations@cruzencampers.com) 24 hours before pick up.

 

Am I allowed pets in my vehicle?

We love animals! Unfortunately, you can’t bring your pets with you on your road trip.

Service animals, such as guide dogs, are permissible. Please let us know if you will be accompanied by a service animal when making your booking.

What are the administration fees for a toll or infringement?

Unfortunately, if you incur tolls or an infringement while you’re in your Cruzen Campers vehicle and these are not paid within the timeframe designated by the toll company or authority, the notice is sent to Cruzen Campers.

We have to pass the notice onto a third-party, to have the name and address changed on the notice from Cruzen Campers to yours. We charge the hirer an administration fee for each infringement incurred. This is a fee of $60 for costs associated with the process, in addition to the toll/infringement that needs to be paid directly to the relevant authority.

Should you wish to dispute the toll/infringement fine, you must contact the authorities directly that have issued the fine.

Do you offer Wifi services in your vehicles?

Yes, we know how important it is to stay connected when travelling!

Where can I find the Cruzen Campers Terms & Conditions?

All Cruzen Campers Terms & Conditions can be found here.

 

Buy Back Option

When you purchase a vehicle from Cruzen Campers, we offer you a Buy Back Option. That means that we buy back any campervan you bought from us for up to 75% of the market value of your vehicle1 under the following conditions:

  • You need to confirm that you want to use our Buy Back Option at least 2 weeks prior to your departure and planned vehicle handover to us.
  • The vehicle needs to be registered for at least another 3 months for driving on New Zealand roads.
  • The vehicle’s Warrant of Fitness (WoF) needs to be valid for at least another 6 months for vehicles older than the year 2000 or at least 12 months for vehicles year 2000 and younger.
  • The camping gear and the AA+ insurance will be deducted from the 50%.
  • The vehicle must have been serviced every 5000 km. You will need to submit documents to prove this.
  • The cost to repair any damage or mechanical issues will be deducted from the 50%.
  • The better the vans and cars come back to Cruzen Campers, the more likely you will receive 75% of the market value.

1. The vehicle’s market value will be determined by Cruzen Campers when sold to the buyer by Cruzen Campers. The market value does not have to match the purchase price.

2. We have the right to deny Buy Back of any vehicle if we find it in an unsuitable condition.

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